Frequently Asked Questions
What are your hours of operation?
We operate 7 days a week for pet sitting services! Our early morning visits are completed between 6am and 8am. Our mid-day visits are completed between 11am and 2pm. Our evening visits are completed between 7pm and 9pm. We can also accommodate other times throughout the day per your request!
How do you enter my home?
We can enter your home via your garage keypad or door keypad, but we do need a backup key in case of mechanical or power failure! We will secure the key in a lock box on your door or porch. It is important that we have a way to get to your pet no matter what happens to provide the care needed!
How do I schedule a service?
You can quickly schedule a service through our app: Time to Pet, or on our website at www.keckshaven.com. We also have the option to request one service or request templated services that operate on a recurring daily or weekly basis.
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What qualifications do your pet sitters and dog walkers have?
We are PSI Certified, insured, and bonded! Background checks and drug tests are done on all employees. The staff is trained on the job by a senior trainer and are required to complete a pet CPR & first aid program. Employees also complete CEU's monthly to keep their skills fresh!
Can I talk to my pet sitter about their visits with my pet?
Yes! We do all our communication through the Time to Pet app. The staff can send you reports and pictures after each visit and all sitters will know your pet’s care needs. The app enables you to communicate any need you may have, like canceling or changing services or updating your pet profiles and vaccine records.
Can I tip my sitter?
As a concierge service, pet sitting and dog walking are considered services where tips are acceptable. They are never required, but much appreciated! Tips can be marked for the pet sitters and left in your home or they can be added to your invoice! You also can go back into your paid invoices one time after our services are completed to allocate a tip!
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What if my pet has special needs like medication or insulin shots?
Our sitters are trained to administer pet medication according to your vet’s prescribed directions. Our app includes detailed pet profiles entered by the client on how to care for your pet including feeding instructions and times, medication details, and even behavior or personality information that will help us cater our care specifically for your pet. *Our sitters are legally required to abide by all vet instructions for medication. Please make sure the instructions in the pet profile match vet instructions, as vet instructions will always be precedent for medication administration.*
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How often will you come to take care of my pet?
We require visits three times a day for dogs and at least once a day for cats and other small animals. It is important for us to monitor your pet’s eating, drinking, and bathroom behavior on a regular basis to ensure their health and safety while you are away.
How long are dog walks?
We can accommodate various times on dog walks from 20-minute walks up to 2-hour adventure walks. We keep your dog safe by requiring a fixed length leash and by keeping them away from all other people and animals as much as possible while walking them. In extreme hot or cold weather, we may limit the dog walks for safety of pets and staff. We will provide plenty of enrichment activities inside after we let them out to potty.
Will I get to meet my petsitter?
To get started, we will schedule a consultation visit with you so a senior manager can come to your home and meet you, your pet, and answer any questions you may have. At the consultation, we will help you set up on the Time to Pet App, make sure we have all necessary information for your pet(s) and their routine in their profiles, and designate a backup key. Sitters are then introduced to your pet and trained by the senior manager, always following the detailed instructions on your pet’s profile.